Delivery of Goods
We aim to dispatch all goods within two working days of receiving the order and cleared funds. Delivery times stated both verbally or in writing are to be used as a guideline only and are not binding upon the Company. Delivery times referred to in the Online Store are approximate and refer to delivery to addresses in the UK mainland. Delivery times may be varied without notice and without the Company incurring any liability. The Company shall not be liable for any losses of any kind incurred by a variation in the delivery time from that indicated under any circumstances.

Delivery will be to the address specified by the customer and only ever to a premises, except in the case of credit card payments, in which cases delivery will only be made to the registered address of the owner of the credit card unless expressly agreed by the Company.

At the time goods are dispatched by the Company, all risk passes to the customer. The Company accepts no liability for loss or damage caused by the carrier or occurring while the goods are in the carrier’s custody.

Acceptance of delivery by the Company’s carrier and signature of the carrier’s manifest will be deemed to signify the customer’s acceptance that the goods are as ordered, all present and in good condition.

Free Shipping
Free shipping may be offered from time to time to certain customers on certain orders as determined by the Company and at the Company's sole discretion. Orders placed and paid for in full online via the BlueGoose Systems website may qualify for free shipping at the Company's sole discretion. Free shipping will only be offered to customers whose registered address and delivery address are within the United Kingdom mainland unless otherwise stated in writing by the Company. Any agreement to provide free shipping may be terminated without warning and at the Company's sole discretion.

Inspection of Goods
Goods must be inspected immediately upon delivery and any variation or shortfall in the order placed notified verbally or via email within 24 hours and also in writing by post within 4 working days. The carrier is responsible for damage or loss of goods in transit and reimbursement will be sought from their insurance provisions. There shall be no liability upon the Company for damage or loss of goods in transit or for losses arising under any circumstances.

If goods have not been received the customer must notify the Company within 7 days of the date of the invoice. If required, proof of delivery must be requested within 14 days of the date of the invoice.

Local Law
In the case of non-UK customers, the customer is entirely responsible for compliance with all local legislation regarding the import of the type of goods in question into their country and for the payment of all import taxes that may apply. The Company will have no liability for issues of law relating to or arising from importing the goods or for any import taxes that may be due or charges arising from Customs inspections because of the importation of the goods, or for any other costs incurred as a result of the customer importing the goods into their country under any circumstances.

Returns

Cancelled / Returned Orders
At the Company’s discretion, it may accept the return of goods in the event of cancellation of an order, but only under the following conditions :

1. Notification that the goods are to be returned must be received in writing within 7 working days of receipt — under the Consumer Protection (Distance Selling) Regulations 2000 the customer, if not a company, business or firm, is allowed a “cooling off” period of 7 working days.

2. Prior written agreement must be obtained from the Company.

3. In all other cases, where written notice to cancel has not been given until after the “cooling off” period of 7 working days has expired, a charge of 20% of the order value will be made to cover the costs involved in handling, restocking, devaluation of the goods, administrative and storage costs and other disbursements plus carriage costs, subject to a minimum of £50 or the value of the goods plus carriage costs, whichever is lower.

4. The Company reserves the right to cancel or not to fulfill any or all other existing or future orders from the customer.

5. Any credit given or refund agreed must be used against further purchases from the Company.

6. In the event that the goods are returned, they must be undamaged, in their original, undamaged packaging, and include all ancillaries (such as paperwork and accessories).

7. Returned goods must be in such a condition that they may be resold by the Company as new. All goods returned will be inspected and tested. If returned goods are deemed by the Company to have been used, abused, modified, or otherwise damaged while in the charge of the customer the Company reserves the right to adjust the value of any credit or refund given to reflect any devaluing of the goods by the actions of the customer. “Returned goods” includes the packaging and all contents.

8. In all cases returned goods must be sent using substantial and suitable packaging materials and steps must be taken to ensure the safe transport of the goods, including adequate insurance if deemed appropriate.

9. In all cases the customer is entirely responsible for the costs involved in returning the goods, including carriage and packaging.

10. The Company may cancel an order at any time, without having any liability whatsoever to the customer for any and all losses by the customer, including loss of profits.

11. The Company does not have to accept the return of goods or cancellation of an order beyond the 7 day period as noted above. Any charges levied above are in addition to all other rights the Company has both in law and arising from these terms and conditions.

E&OE